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How 9tk688 Handles Your Personal Data

This Privacy Policy covers what data we collect when you open an account, make a deposit through bKash, Nagad or Rocket, or contact our support team.

Account data protectionbKash, Nagad, Rocket payment dataClear data retention rulesYour right to request changesBangladesh-region applicability
9tk688 How 9tk688 Handles Your Personal Data
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply security measures across every layer of your account — from the moment you log in with your OTP to the point your bKash or Nagad withdrawal is confirmed. Here is what that looks like in practice across four key areas.

Account Security

Every login is verified through a one-time PIN sent to your registered mobile number. We flag sessions from unrecognised devices and may ask you to re-confirm your identity before processing a withdrawal.

Cookie Use

We use session cookies to keep you logged in during a single visit and analytics cookies to understand how the platform is used. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Your account data is kept for as long as your account is open. After closure, we retain only what applicable rules in eligible regions require, then delete the rest from our active systems.

Requesting Changes

You can ask us to correct inaccurate data or request details of what we hold by contacting support with your account username and registered wallet number — bKash, Nagad or Rocket.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how we store your data, want to request a correction, or need to know what information we hold on your account, our support team can help. Reach us through any of the channels below and mention your registered mobile number or wallet reference so we can locate your account quickly.

Live Chat Start a live chat session from the account dashboard. Quote your registered bKash, Nagad or Rocket number so the team can pull your data record without delay.
Email Support Send your data request or privacy concern to our support email address. Include your account username and the wallet type you use so we can respond to the right record.
Account Help Centre Log into your account and open the Help section to submit a formal data request. Responses are handled by the team responsible for account and wallet records.

Common Questions About This Privacy Policy

These are the questions we hear most often from account holders in Bangladesh about how their data is managed, stored and shared on 9tk688.

We collect your name, mobile number, and the wallet you register with — bKash, Nagad or Rocket. Device and session data is also logged automatically to keep your account secure.

Payment data is shared only with the relevant wallet processor — bKash, Nagad or Rocket — and only to complete your transaction. We do not sell or pass that data to unrelated third parties.

We keep your data while your account is active. After you close your account, we hold only what applicable rules in your eligible region require, then remove the rest from our systems.

Yes. Contact support via live chat or email with your account username and registered wallet number. We will review your request and update or remove data where the rules allow.

Session cookies keep you logged in during your visit. Analytics cookies help us see how the platform is used. You can manage both through your browser settings without affecting your account access.

Whether this policy applies to you depends on your local law and eligible region. We recommend checking local regulations before opening an account or sharing any personal information with us.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.